FAQ
 
The background

Why ECF Labs?
Who is ECF Labs for?
Who are the members and why should I join?

The concept

Why are there different Labs?
What do you mean by "conversation", I don’t see a chat function?
I’m overwhelmed, I don’t know where to start...
Who is this Olivia? Why is she a cartoon?
Why should I join ECF Labs when I’m already using Facebook, Twitter and other social media networks?

About my content

Who can see my content and profile?
Who owns the rights to the material I post?
I don’t know where to share - help!
A moderator asked me to remove my content, can they just do that?

Open a new Lab

Can I suggest a topic for a Lab, or open one myself?
If I moderate a lab, what do I have to do?
Can we moderate a Lab as a group?
I can not continue as moderator - what now?

Step Beyond

I am here to apply for a Step Beyond grant. What do I have to do with ECF Labs?
Is the Step Beyond Lab different than the other Labs?

How does it work?

How do the clips work?
How do the mail notifications work?
Can I contact other members via the site?
How can I edit or delete something I shared?

The end

How can I close my account?

 

 

The background

Why ECF Labs?

Because we want to bring people and ideas together and connect knowledge across Europe. We provide the space, you choose the topics and drive the conversation. Where are we heading? Together with you we will find out. 
 
Who is ECF Labs for?
Are you keen to connect with others online and do you want to share and discuss your perspective on European culture and society? Then this is for you.
 
Who are the members and why should I join?
Join if you want to connect with artists, performers, writers, activists, journalists, researchers, educators, historians, cultural managers, change makers, digital heroes, geeks, students, dreamers, hackers… Sorry, did we forget anyone?
 

The concept

Why are there different Labs?
We want to help you add your voice to a conversation that is relevant to you. That's why we have designed the platform as a series of thematic forums, Labs. Each Lab deals with one topic.
 
What do you mean by "conversation", I don’t see a chat function?
We don't mean live chats. The conversation is what happens in the comment field. Seen in a broader perspective, the conversation is the collection of many different voices. Your voice counts too.
 
I’m overwhelmed, I don't know where to start...
There is a lot to discover, we know. Don’t be overwhelmed, set up a strategy. Hint: Get familiar with the Lab topics, to find out what Labs you want to focus on.
 
Who is this Olivia? Why is she a cartoon?
Olivia is our Lab assistant. She helps you get started and is available if you have questions or feedback about the platform. We think she has a great attitude and we enjoy the fact that she represents us. She’s a cartoon? Really? We didn’t notice.
 
Why should I join ECF Labs when I’m already using Facebook, Twitter and other social media networks?
We are different. In today’s social media landscape, we want to shift the focus from me to us, from branding to open conversations. Also, ECF Labs is not about gathering fans and followers, we want you to focus on what you came here to do: talk.
No similarities? Of course there are. We too, want to grow.
 

About my content

Who can see my content and profile?
Anyone can see your content, and members who are logged in can see your profile.
 
Who owns the rights to the material I post?
What you post on ECF Labs does not become our content. It is your responsibility to only share content that you have the right to share. You can read more about this in our Terms of Service.
 
I don’t know where to share - help!
If you have something to share but don’t know if it’s a good fit, you can ask the moderator. If there is no Lab around the topic you want to talk about, perhaps it’s time you Open a new Lab yourself?
 
A moderator asked me to remove my content, can they just do that?
Some Lab topics are very broad, others are narrow niches. Remember, if a moderator asks you to stay on-topic, it’s not snobbery, it’s just that for them it matters. Please respect that.
 

Open a Lab

Can I suggest a topic for a Lab, or open one myself?
If you miss a topic and want to open and moderate a new Lab around that topic, send us your idea via Open a New Lab.
 
If I moderate a lab, what do I have to do?
You define the scope, set the tone of the Lab and start it up with new content. You take part in conversations and you are available if members have questions about the Lab. You can ask members to remove off-topic content (up to you how flexible you want to be). That’s about it. And of course, you have to enjoy it!
 
Can we moderate a Lab as a group?
Sure, that’s no problem. Actually, it may even be more fun to do it together.
 
I cannot continue as moderator - what now?
No worries. Just let us know and we’ll look for someone to take over your role.

Step Beyond

I am here to apply for a Step Beyond grant. What do I have to do with ECF Labs?
The Step Beyond Lab is where you apply for an ECF travel grant. When you register to apply, you create an account on ECF Labs. This means you become part of this community - welcome! 
 
Is the Step Beyond Lab different than the other Labs?
Yes, what you see in the Step Beyond Lab are grant applications. Only grantees can share updates in this lab.
 

How does it work?

How do the clips work?
When you see a post or a comment that you find interesting and valuable, you can clip it. The more clips a post or a comment has, the more popular it gets, and the more visible it is for the community. The number you see on the clip reveals how many people have clipped the content.
 
How do the mail notifications work?
In your profile settings you can choose to receive a notification by email every time someone comments on one of your posts or comments.
 
How can I contact other members via the site?
You can message other members via the site. Messages and replies appear as a thread in your mailbox. Remember, email addresses are kept confidential, they are never visible on the site or in messages.
 
How can I edit or delete something I shared?
Log in. Click edit on your post/comment. To delete a post, click to open the post and you can delete it.

The end

How can I close my account?
Contact us if you want to close your account and we will do it for you.